Contact Us

Last updated: 12 August 2026

One inbox, read by a person, usually answered within one business day.

Email us

This address handles everything: order problems, refunds, privacy requests, corrections to the guide, and anything broken on the site.

Hillside Wellness LLC (trading as BedCoach)
2401 Fountain View Drive, STE 464
Houston, TX 77057, United States
Email: support@bedcoach.org

What to include

You will get a faster answer if you mention:

the email address you used at checkout, or your Stripe receipt number;
which language edition of the guide you bought;
for a refund, just the word "refund" — no explanation needed;
for a privacy request, what you want (a copy of your data, or deletion).

Response times

General support: usually within one business day.
Refund requests: approved within one business day; the money reaches your card in 5–10 business days.
Privacy and data requests: within 30 days, normally much sooner.

Please note

We cannot give medical advice, diagnose a problem, or tell you whether a symptom is serious. If something about your sexual health worries you, please see a doctor or a qualified sex therapist. That is not us being cautious for legal reasons — a book genuinely cannot examine you.

We also cannot take payments, change card details or process orders by email. Everything to do with payment happens through Stripe at checkout.

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